Privacy Policy.
Engage Construction Pty Ltd (ABN 41 623 841 716) (“Engage Construction”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, hold and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website https://www.engageconstruction.com.au or providing us with your information, you agree to the practices set out below.
Last updated: 1 June 2026
What personal information we collect
We may collect the following types of personal information:
• Your name, email address, phone number and postal address
• Details about your property and the work you are enquiring about
• Information you give us when you complete an enquiry or contact form on our website
• Records of your communications with us, including emails, messages and call notes
• Payment and billing details where you engage us for work
• Technical information about your visit to our website, such as your IP address, browser type and the pages you view
We only collect personal information that is reasonably necessary for our functions and activities as a residential and remedial builder.
How we collect your information
We collect personal information directly from you when you:
• Complete a form on our website
• Contact us by phone, email or in person
• Enter into a contract with us for building or remedial work
• Interact with us on social media
We may also collect information from third parties such as referrers, real estate agents, strata managers, or through cookies and analytics tools when you browse our website.
Why we collect and use your information
We use your personal information to:
• Respond to your enquiries and provide quotes
• Deliver and manage building and remedial work
• Administer contracts, invoicing and payments
• Keep records required under building and construction laws
• Communicate with you about your project or our services
• Improve our website and services
Cookies and website analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. Cookies are small files stored on your device.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work properly.
We may use analytics services, such as Google Analytics, to collect statistical information about website usage. This information is generally aggregated and does not identify you personally.
Who we share your information with
We do not sell your personal information. We may share it with:
• Service providers who help us run our business, such as our customer relationship management (CRM), accounting, document management and project management platforms
• Subcontractors, suppliers and consultants involved in your project, where relevant
• Our professional advisers, such as lawyers, accountants and insurers
• Government agencies, regulators or other parties where required or authorised by law
We take reasonable steps to ensure these parties handle your information consistently with this policy and the Privacy Act.
Overseas disclosure
Some of the platforms we use to store and process information are operated by providers located outside Australia, including in the United States. For example, our CRM provider stores data on servers in the United States.
Where we disclose your information overseas, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles. By providing your information to us, you consent to this overseas disclosure.
Direct marketing
From time to time we may send you information about our services that we think may interest you. You can opt out of receiving marketing communications at any time by contacting us using the details below, or by using the unsubscribe function in our emails.
How we store and protect your information
We hold your personal information in electronic systems and, where relevant, in physical records. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. These steps include access controls, secure storage and use of reputable service providers.
We keep your information only for as long as we need it, or as required by law, and then take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You can ask to access the personal information we hold about you, or to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.
We will respond within a reasonable time. In some cases we may charge a reasonable fee for access, and we will tell you if a fee applies. If we refuse a request, we will explain why in writing.
Making a complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below. We will investigate and respond within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated shown at the top.
Contact us
For any questions about this policy or your personal information, please contact:
Engage Construction Pty Ltd
Unit 7, 56 O’Riordan St, Alexandria NSW
Email: office@engageconstruction.com.au
Phone: 02 9159 9841